Cindy Knight, a Toyota spokeswoman said the company is responding "more aggressively and more quickly" to customer complaints.
"We are taking steps to implement more stringent quality controls, investigate customer complaints more aggressively, keep open lines of communication with safety agencies and respond more quickly to safety issues we identify."
Since November, Toyota has recalled more than 8 million vehicles, including 8,000 Tacoma trucks and over 400,000 of the popular Prius hybrids, for problems ranging from brakes and acceleration issues to faulty manufacturing in other areas.
The Toyota Prius is a car that, right from its 1997 launch, came veiled in a frosty penumbra of disbelief, of incredulity. Yeah. Toyota said one thing. Now there is a Prius recall, something to do with brakes that don't brake. Not simply because Prius sounds like pious. First, make people hate it.
(Taken from the CNN)
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